Frequently Asked Questions

  • OFFICE HOURS

    Monday 10:00am-7:00pm Tuesday 9:00am- 6:00pm

Wednesday 10:00am-7:00pm Thursday 9:00am-6:00pm

Friday 9:00am-4:00pm

Saturday by Appointment Only

Sunday by Appointment Only

  • APPOINTMENTS

    Our Clients are seen by appointment only. Same day appointments are available. We are offer both in person and virtual appointments. Late evening appointments are also available for your convenience. Please contact our office to schedule an appointment at (904)-990-8105.

  • fees and Insurance

  • Accepted Insurances:

    • CIGNA-FL, GA

    • Humana

    • G.E.H.A.

    • Medicare

    • Meritian

    • Magellan

    • Devoted Health

    • Lucet Health

    • Compsych Managed Care

    • Victims Compensation

    • Interface Behavioral Health

    • Aetna - Florida, Georgia, Illinois, North Carolina

    • Tricare (Out of Network Provider)

    • Blue Cross and Blue Shield of Florida

    • Anthem/ Blue Cross Blue Shield - Georgia

    • United Behavioral Healthcare/Avmed/Oscar

    • Optum-FL, SC, NC, GA, IL, TX

    • Veteran's Administration (VA) Community Care Network

  • Employee Assistance Programs (EAP’s):

    • New Directions Behavioral Health EAP

    • Corporate Counseling Associates Inc. EAP

    • ACI Specialty Benefits EAP

    • Centerstone Military EAP

    • Morneau Shepell (BDA)

    • Health Advocate EAP

    • Intermountain EAP

    • AllOne Health EAP

    • UHC/Optum EAP

    • Compsych EAP

    • ESPYR EAP

    • Aetna EAP

    • Cigna EAP

    • ESI EAP

  • SELF-PAY

    We are a specialized trauma practice and believe that your mental health is priority and requires the best possible care. Our rates are highly competitive for specialized treatment. We will assist in providing forms for submission to your insurance company for possible reimbursement. We have limited sliding scale appointments available.

  • Forms of payment

    Cash, VISA, Discover, American Express, MasterCard, FSA and HSA accounts are accepted. Payments will be expected and processed at the beginning of each session.

  • Cancellations

If cancellation of your appointment becomes necessary, please give notice by telephone with-in at least 24 business hours. If you do not provide notice by telephone of your appointment cancellation with-in 24 business hours, you will be charged the full fee for cancellations under 24 hours for no shows. Please view our No Show fee schedule here.

  • How Often Should I be Seen?

We recommend that clients are seen on a weekly basis to receive the maximum benefit from treatment. Less frequent sessions are recommended once we’ve made progress towards your goals or reached the maintenance phase on your wellness journey.

  • WHAT SHOULD I EXPECT GETTING STARTED?

Intakes primarily consist of information gathering. We ask questions across all areas to get as much information as possible to assist with setting your goals. This allows us to work together find the light to your healing.